Everyone in the industry seems to have a database for “Lessons Learned.” I’m not sure how beneficial these databases are yet, as I have yet to see how they get around the industry’s knowledge management problem: Teams need to know the Lesson Learned at the right time in the project. With a database, the team […]
Category: Business Strategy
Centralized and Decentralized Systems
One of the main questions to answer when setting up a quality program is whether to centralize or decentralize the team, tools, and systems. J.L. Ashford’s book, The Management of Quality in Construction, clearly establishes the difference between each. Regarding centralized quality programs, from pages 55 to 56: “Under a centralized system, these operations [quality […]
Establish Actions for Your Business Case
This article is Part 4 of the framework for How to Build a Business Case for Quality. Business Case Framework Starter Questions Analyzing Conversational Feedback As you gather feedback across your organization, record the specific themes you hear: For each comment, develop a solution. For example, for the team member who was never trained, one […]
How to Build Compelling Business Case for Quality
Starter Questions What is preventing your organization from investing in quality? Does your organization view “quality” a process, a result, or both? Is “quality” clearly defined at your company? Quality as a Process Many individuals and organizations view “quality” as a process – tasks and tools that stand alone from the rest of our daily […]