This article is Part 4 of the framework for How to Build a Business Case for Quality. Business Case Framework Starter Questions Analyzing Conversational Feedback As you gather feedback across your organization, record the specific themes you hear: For each comment, develop a solution. For example, for the team member who was never trained, one […]
Tag: AI
Why Quality Programs Exist (and my conversation about it with ChatGPT)
I wrote a few weeks ago in the newsletter about how they achieved quality constructing the Empire State Building without the formal quality programs we have today. I’ve been trying to dig deeper on this topic for three years with no luck. (If anyone has any solid resources, please contact me.) Given my research struggles, […]
Simplify First, Automate Last
Many organizations wait for the perfect tool to automate their systems, yet we forget that automation is not a means of simplification. Simplifying a process and automating it are two separate actions. We must simplify a process first before automation. I recently wrote about waiting for the perfect tool and task containment as a means of simplification in design […]