This article is Part 4 of the framework for How to Build a Business Case for Quality. Business Case Framework Starter Questions Analyzing Conversational Feedback As you gather feedback across your organization, record the specific themes you hear: For each comment, develop a solution. For example, for the team member who was never trained, one […]
Tag: ChatGPT
Why Quality Programs Exist (and my conversation about it with ChatGPT)
I wrote a few weeks ago in the newsletter about how they achieved quality constructing the Empire State Building without the formal quality programs we have today. I’ve been trying to dig deeper on this topic for three years with no luck. (If anyone has any solid resources, please contact me.) Given my research struggles, […]