Starter Questions What is preventing your organization from investing in quality? Does your organization view “quality” a process, a result, or both? Is “quality” clearly defined at your company? Quality as a Process Many individuals and organizations view “quality” as a process – tasks and tools that stand alone from the rest of our daily […]
Tag: DFOW
On Quality Assurance (QA)
Our “quality language” needs to be simplified before we can solve any industry-wide quality problems. This requires refinement of terms like quality, quality assurance, and quality control. I’ve struggled to find meaningful, tangible definitions for quality, quality assurance, and quality control – specifically for design and construction. Searching “quality assurance” in the ISO 9001-2015 (fifth […]