One of the main questions to answer when setting up a quality program is whether to centralize or decentralize the team, tools, and systems. J.L. Ashford’s book, The Management of Quality in Construction, clearly establishes the difference between each. Regarding centralized quality programs, from pages 55 to 56: “Under a centralized system, these operations [quality […]
Tag: Process Improvement
How to Build Compelling Business Case for Quality
Starter Questions What is preventing your organization from investing in quality? Does your organization view “quality” a process, a result, or both? Is “quality” clearly defined at your company? Quality as a Process Many individuals and organizations view “quality” as a process – tasks and tools that stand alone from the rest of our daily […]
There Is No Perfect Tool
Our industry is hyper focused on tools and technology. We’re searching for the perfect tool, blaming our existing systems for inefficiencies in our operations. In Procore, if we could delete items at the project level from corporate inspection templates, our checklists would be easier to manage. If Newforma only had a better user interface, we […]
Create Flexible Frameworks
An industry friend of mine recently stated: “We need to give teams the tools to take ownership.” This is such a powerful statement. Many of our processes are extremely prescriptive. As we ask our teams to “own quality” on their project, we fail to realize that an overly prescriptive quality process is exactly what prevents […]