Our “quality language” needs to be simplified before we can solve any industry-wide quality problems. This requires refinement of terms like quality, quality assurance, and quality control. I’ve struggled to find meaningful, tangible definitions for quality, quality assurance, and quality control – specifically for design and construction. Searching “quality assurance” in the ISO 9001-2015 (fifth […]
Tag: QA/QC
Simplifying Our Quality Systems
How can we simplify our quality systems? Project quality plans are often diluted – spread out across multiple documents and shared locations. Even our terminology – quality management, quality assurance, quality control – is too complicated for the teams in the field installing the work. Project teams are incentivized to utilize cumbersome corporate processes, yet […]