One of the main questions to answer when setting up a quality program is whether to centralize or decentralize the team, tools, and systems. J.L. Ashford’s book, The Management of Quality in Construction, clearly establishes the difference between each. Regarding centralized quality programs, from pages 55 to 56: “Under a centralized system, these operations [quality […]
Tag: Safety
Why Quality Programs Exist (and my conversation about it with ChatGPT)
I wrote a few weeks ago in the newsletter about how they achieved quality constructing the Empire State Building without the formal quality programs we have today. I’ve been trying to dig deeper on this topic for three years with no luck. (If anyone has any solid resources, please contact me.) Given my research struggles, […]
How to Build Compelling Business Case for Quality
Starter Questions What is preventing your organization from investing in quality? Does your organization view “quality” a process, a result, or both? Is “quality” clearly defined at your company? Quality as a Process Many individuals and organizations view “quality” as a process – tasks and tools that stand alone from the rest of our daily […]