This article is Part 4 of the framework for How to Build a Business Case for Quality. Business Case Framework Starter Questions Analyzing Conversational Feedback As you gather feedback across your organization, record the specific themes you hear: For each comment, develop a solution. For example, for the team member who was never trained, one […]
Tag: Training
Simplify First, Automate Last
Many organizations wait for the perfect tool to automate their systems, yet we forget that automation is not a means of simplification. Simplifying a process and automating it are two separate actions. We must simplify a process first before automation. I recently wrote about waiting for the perfect tool and task containment as a means of simplification in design […]
More on Quality Responsibility
I recently read about the idea of construction leaders writing the work instructions for processes they utilize – such as their quality programs – instead of a corporate overhead resource. I’m still reflecting on this and not sure if I agree. My guess is most of you will find it extremely contrary to our modern […]
A New Idea on Work Instruction Responsibility
The past two years I’ve read tons of books on construction quality, seeking answers to many of the questions I had about managing quality – questions such as how do we tangibly translate what our clients want into construction documents and further to the crews. Most of the books didn’t offer anything new or change […]